{"id":841,"date":"2023-02-13T09:42:15","date_gmt":"2023-02-13T09:42:15","guid":{"rendered":"http:\/\/3dstorage.flywheelsites.com\/?page_id=841"},"modified":"2023-05-24T19:45:08","modified_gmt":"2023-05-24T19:45:08","slug":"accessible-customer-service-plan","status":"publish","type":"page","link":"https:\/\/www.3dstoragesystems.com\/accessible-customer-service-plan\/","title":{"rendered":"Accessible Customer Service Plan"},"content":{"rendered":"\n[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_image=&#8221;https:\/\/www.3dstoragesystems.com\/wp-content\/uploads\/2023\/02\/3D_inner_contact-1-scaled.jpg&#8221; custom_padding=&#8221;120px||120px||true|false&#8221; custom_padding_tablet=&#8221;38px||38px||true|false&#8221; custom_padding_phone=&#8221;47px||47px||true|false&#8221; hover_enabled=&#8221;0&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; module_class=&#8221;Global-hero-m&#8221; sticky_enabled=&#8221;0&#8243;][et_pb_row _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; width=&#8221;96%&#8221; max_width=&#8221;100%&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; header_font=&#8221;|700|||||||&#8221; header_text_align=&#8221;center&#8221; header_text_color=&#8221;#FFFFFF&#8221; header_font_size=&#8221;64px&#8221; header_letter_spacing=&#8221;0.34px&#8221; header_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||0px||false|false&#8221; header_font_size_tablet=&#8221;32px&#8221; header_font_size_phone=&#8221;16px&#8221; header_font_size_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221;]<h1>Accessible Customer Service Plan<\/h1>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; background_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; custom_margin=&#8221;||48px||false|false&#8221; custom_margin_tablet=&#8221;||32px||false|false&#8221; custom_margin_phone=&#8221;||24px||false|false&#8221; custom_margin_last_edited=&#8221;on|tablet&#8221; custom_padding=&#8221;15px||15px||true|false&#8221; custom_padding_tablet=&#8221;15px||15px||true|false&#8221; custom_padding_phone=&#8221;7px||7px||true|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22background_color%22%93}&#8221;][\/et_pb_section][et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;0px||64px||false|false&#8221; custom_padding_tablet=&#8221;||32px||false|false&#8221; custom_padding_phone=&#8221;||24px||false|false&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row module_class=&#8221;Global-tablate-s&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; width_tablet=&#8221;&#8221; width_phone=&#8221;90%&#8221; width_last_edited=&#8221;on|phone&#8221; custom_padding=&#8221;0px||0px||true|false&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_2_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93}&#8221;]<h2>Providing goods and services to people with disabilities\u00a0<\/h2>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>3D STORAGE SYSTEMS LIMITED is committed to excellence in serving all of our customers including those with disabilities while accessing our goods and services.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>ASSISTIVE DEVICES<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>We will ensure that our staff is trained and familiar with various assistive devices we have on our site or that we provide that may be used by customers with disabilities while accessing our goods and services.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>COMMUNICATION<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>We will communicate with people with disabilities in ways that take into account their disability.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>SERVICE ANIMALS<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>SUPPORT PERSONS<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>NOTICE OF TEMPORARY DISRUPTION<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>In the event of a planned or unexpected disruption to services or facilities for customers with disabilities we will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services, if available. \u00a0We will post this notice in our front lobby, as well as on our website.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>TRAINING<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>3D STORAGE SYSTEMS LIMITED will provide accessible customer service training to our employees who deal with the public or other 3rd parties on our behalf. \u00a0Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services. \u00a0Individuals in sales and customer service will be trained, and any new staff will be trained within 30 days of joining our organization.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_font=&#8221;|600|||||||&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; header_4_font=&#8221;|700|||||||&#8221; header_4_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_4_font_size=&#8221;24px&#8221; header_4_letter_spacing=&#8221;0.34px&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22,%22header_4_text_color%22%93}&#8221;]<h4>Training will include:<\/h4>[\/et_pb_text][et_pb_text ul_item_indent=&#8221;40px&#8221; module_class=&#8221;Global-bullet-m&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; ul_letter_spacing=&#8221;0.17px&#8221; ul_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<ul>\n<li>An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard<\/li>\n<li>3D STORAGE SYSTEMS LIMITED plan related to the customer service standard<\/li>\n<li>How to interact and communicate with people of various types of disabilities<\/li>\n<li>How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person<\/li>\n<li>How to use the equipment or devices available on-site or otherwise that may help with providing goods and services to people with disabilities<\/li>\n<li>What to do if a person is having difficulty accessing our goods and services<\/li>\n<\/ul>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>Staff will also be trained when changes are made to our accessible service plan.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>FEEDBACK PROCESS<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>Customers who wish to provide feedback on the way we provide our goods and services to people with disabilities can provide feedback in the following ways:<\/p>[\/et_pb_text][et_pb_text ul_item_indent=&#8221;40px&#8221; module_class=&#8221;Global-bullet-m&#8221; _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; ul_letter_spacing=&#8221;0.17px&#8221; ul_line_height=&#8221;1.5em&#8221; custom_margin=&#8221;||0px||false|false&#8221; custom_padding=&#8221;||0px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<ul>\n<li>Written correspondence<\/li>\n<li>Email<\/li>\n<li>In person<\/li>\n<li>Telephone<\/li>\n<\/ul>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p>All feedback, including complaints, with be handled personally by the President of the firm within 48 hours in the method of communication preferred by the submittor.<\/p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; header_2_text_color=&#8221;gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc&#8221; header_2_font_size=&#8221;30px&#8221; header_2_letter_spacing=&#8221;0.34px&#8221; header_3_text_color=&#8221;gcid-878cf362-689f-45b5-8bb1-8a640eb08d35&#8243; header_3_font_size=&#8221;28px&#8221; header_3_letter_spacing=&#8221;0.34px&#8221; header_3_line_height=&#8221;1.2em&#8221; custom_margin=&#8221;||6px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93,%22gcid-5333db9a-6eed-401a-9bd9-f618b8c249bc%22:%91%22header_2_text_color%22%93,%22gcid-878cf362-689f-45b5-8bb1-8a640eb08d35%22:%91%22header_3_text_color%22%93}&#8221;]<h3>MODIFICATIONS TO THIS OR OTHER POLICIES<\/h3>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.19.5&#8243; _module_preset=&#8221;default&#8221; text_text_color=&#8221;gcid-518fa751-7984-4453-8660-5e38c0e3d225&#8243; text_font_size=&#8221;16px&#8221; text_letter_spacing=&#8221;0.17px&#8221; custom_margin=&#8221;||16px||false|false&#8221; custom_css_main_element=&#8221;font-weight: 400;&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{%22gcid-518fa751-7984-4453-8660-5e38c0e3d225%22:%91%22text_text_color%22%93}&#8221;]<p><span>Any policy, practice or procedure of 3D STORAGE SYSTEMS LIMITED that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"<p>Accessible Customer Service PlanProviding goods and services to people with disabilities\u00a03D STORAGE SYSTEMS LIMITED is committed to excellence in serving all of our customers including those with disabilities while accessing our goods and services.ASSISTIVE DEVICESWe will ensure that our staff is trained and familiar with various assistive devices we have on our site or that [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"class_list":["post-841","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/pages\/841","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/comments?post=841"}],"version-history":[{"count":0,"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/pages\/841\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.3dstoragesystems.com\/wp-json\/wp\/v2\/media?parent=841"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}